But winning proposal involved downsizing from 80 to 66 positions in grants management support services.
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Agencies face reporting difficulties for state-administered program, HHS official tells lawmakers.
Contact centers require more oversight, and could benefit from governmentwide data collection, report says.
Blueprint would boost discretionary spending about 3.6 percent over this year, with the bulk of the increase going toward defense.
Simplified plan focuses on decreasing wait-time for agency services.
Gale Norton says she will take a break and then return to the private sector.
Contractors will be subject to strict background, training and operating guidelines, agency says.
Under new initiative, managers and executives will need to work in various organizations to compete for high-level jobs.
Federal executives should seek no greater reward than honest, humble service.
DHS inspector general cautions against simply "transferring the problem."