Late changes in the law and other factors conspired to place this season among the most difficult in memory, commissioner says.
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Majority of survey respondents see benefits to pay for performance systems, but many are not confident of successful implementation.
Inspector general recommends more resources, notes number of fugitives rose nearly 88 percent from 2001 to 2006.
Uncertain funding mechanisms and a poor governing structure are among the problems jeopardizing the effort to create a wireless network for first responders.
Departure comes amid controversy over unauthorized spending on items such as private jet travel.
Bill would require refreshers every three years on how to evaluate employees and develop performance expectations.
Department cites cost and compatibility issues in decision to hold off on updates.
Quality oversight can bring about meaningful changes to program performance, but oversight can also be a political tool.
Project aims to replace a long-used paper system for processing commercial imports with electronic processing.
Top official sees heavier caseload ahead with retirements, tight budgets, pay for performance and potential expansion of whistleblower rights.