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For Customer Service, Please Press Pound (Or Is It Hashtag?)

Are government call centers ready for the generation gap?

Marking Three Years of Telework Progress

Act requires agencies to establish expanded telework programs and notify all employees of their eligibility to telework.

Agencies Make Progress Streamlining Geospatial Data Gathering

But GAO says OMB’s efforts to curb duplication need refinement.

"As the paper trail broadens, we see more and more evidence that the administration was fully aware its signature health care law was not ready for prime time," Energy and Commerce Chairman Fred Upton, R-Mich., said.

Administration Decided on Obamacare Delay in August, Emails Reveal

Officials scrambled on options for small businesses.

NSA Employees Feel 'Beaten Down' After Snowden Leaks, Report Finds

President Obama should have visited and offered encouragement, employees say.

Putting It All in Perspective

When you're overworked and overwhelmed consider what's really important.

Snow and freezing rain came down on the Washington area over the weekend.

Agencies in Washington on Two-Hour Delayed Arrival

Employees also can take unscheduled leave or telework.

President Ronald Reagan poses for photographers in the Oval Office.

Using Search Tools to Declassify Presidential Docs -- Starting With Reagan's

White House also vows to bring all FOIA requests into a single platform.

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