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Gore team hands out last reinvention awards

After seven years, the National Partnership for Reinventing Government will mark the end of its work Thursday by handing out the last of 1,378 Hammer Awards.

Clinton administration awards last plain language prize

The National Partnership for Reinventing Government presented its final “No Gobbledygook” award Friday.

Expanded customer satisfaction survey due in spring

An expanded version of the second annual governmentwide customer satisfaction survey will be released this spring, providing a broader look at how federal agencies are meeting customer expectations.

Government narrows gap on customer service

The federal government is inching closer to the private sector in overall levels of customer satisfaction, according to a new survey.