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Clinton administration awards last plain language prize

The National Partnership for Reinventing Government presented its final “No Gobbledygook” award Friday.

Expanded customer satisfaction survey due in spring

An expanded version of the second annual governmentwide customer satisfaction survey will be released this spring, providing a broader look at how federal agencies are meeting customer expectations.

Government narrows gap on customer service

The federal government is inching closer to the private sector in overall levels of customer satisfaction, according to a new survey.

Employee survey finds mixed progress in reinvention

Seven years after Vice President Al Gore's first call to reinvent government, many federal workers say their agencies still aren't reinventing themselves.