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The National Partnership for Reinventing Government presented its final “No Gobbledygook” award Friday.
An expanded version of the second annual governmentwide customer satisfaction survey will be released this spring, providing a broader look at how federal agencies are meeting customer expectations.
The federal government is inching closer to the private sector in overall levels of customer satisfaction, according to a new survey.
Seven years after Vice President Al Gore's first call to reinvent government, many federal workers say their agencies still aren't reinventing themselves.