Meet the Man Now Responsible for Solving the VA Crisis

Charles Dharapak/AP

The Veterans Affairs Department has a new secretary, with senators voting 97-0 Tuesday to confirm Robert McDonald.

The strong bipartisan support for the former Procter & Gamble CEO is hardly a surprise. Senators from both sides of the aisle lavished praise on the nominee throughout his confirmation process.

"I am confident that Bob McDonald will be an outstanding secretary," said Republican Sen. Johnny Isakson, a frequent critic of the department, on Tuesday.

But while McDonald enjoyed a smooth confirmation process, he is taking over a department rocked by scandal in recent months. Lawmakers have high hopes that he'll be able to use his private-sector managerial experience to turn the VA around, and they have a long list of places for him to start.

Senators expect McDonald to overhaul the department by fixing a "corrosive culture," ensuring veterans get timely access to care, and making progress on a myriad of other issues—including cutting pay and pension claims and reducing veterans' homelessness.

The vote comes as Congress is expected to pass legislation this week that would improve veterans' access to private health care, allow the VA to lease more facilities, and make it easier to fire staffers.

Lawmakers hope the bill—which a conference committee signed off on Monday night—will, as Senate Veterans' Affairs Committee Chairman Bernie Sanders said, give McDonald "the tools to create a well-run and accountable VA."

McDonald outlined his priorities for senators last week, including traveling the country to meet with VA employees and veterans. He also plans to restructure metrics for employees' evaluations. Veterans-service organizations and lawmakers have long questioned whether linking performance metrics to bonuses could encourage data manipulation.

But it's unlikely the scandal that forced Gen. Eric Shinseki's resignation in late May will go away just because the VA has a new top official. A slate of investigations from the VA Office of Inspector General aren't expected to wrap up until mid-August.

Sen. Jerry Moran of Kansas said Tuesday that while he has been impressed by McDonald, he knows "that a change in the leadership at the Department of Veterans Affairs in and of itself isn't enough to solve the problems veterans are facing."

Stay up-to-date with federal news alerts and analysis — Sign up for GovExec's email newsletters.
Close [ x ] More from GovExec

Thank you for subscribing to newsletters from
We think these reports might interest you:

  • Sponsored by Brocade

    Best of 2016 Federal Forum eBook

    Earlier this summer, Federal and tech industry leaders convened to talk security, machine learning, network modernization, DevOps, and much more at the 2016 Federal Forum. This eBook includes a useful summary highlighting the best content shared at the 2016 Federal Forum to help agencies modernize their network infrastructure.

  • Sponsored by CDW-G

    GBC Flash Poll Series: Merger & Acquisitions

    Download this GBC Flash Poll to learn more about federal perspectives on the impact of industry consolidation.

  • Sponsored by One Identity

    One Nation Under Guard: Securing User Identities Across State and Local Government

    In 2016, the government can expect even more sophisticated threats on the horizon, making it all the more imperative that agencies enforce proper identity and access management (IAM) practices. In order to better measure the current state of IAM at the state and local level, Government Business Council (GBC) conducted an in-depth research study of state and local employees.

  • Sponsored by Aquilent

    The Next Federal Evolution of Cloud

    This GBC report explains the evolution of cloud computing in federal government, and provides an outlook for the future of the cloud in government IT.

  • Sponsored by Aquilent

    A DevOps Roadmap for the Federal Government

    This GBC Report discusses how DevOps is steadily gaining traction among some of government's leading IT developers and agencies.

  • Sponsored by LTC Partners, administrators of the Federal Long Term Care Insurance Program

    Approaching the Brink of Federal Retirement

    Approximately 10,000 baby boomers are reaching retirement age per day, and a growing number of federal employees are preparing themselves for the next chapter of their lives. Learn how to tackle the challenges that today's workforce faces in laying the groundwork for a smooth and secure retirement.

  • Sponsored by Hewlett Packard Enterprise

    Cyber Defense 101: Arming the Next Generation of Government Employees

    Read this issue brief to learn about the sector's most potent challenges in the new cyber landscape and how government organizations are building a robust, threat-aware infrastructure

  • Sponsored by Aquilent

    GBC Issue Brief: Cultivating Digital Services in the Federal Landscape

    Read this GBC issue brief to learn more about the current state of digital services in the government, and how key players are pushing enhancements towards a user-centric approach.

  • Sponsored by CDW-G

    Joint Enterprise Licensing Agreements

    Read this eBook to learn how defense agencies can achieve savings and efficiencies with an Enterprise Software Agreement.

  • Sponsored by Cloudera

    Government Forum Content Library

    Get all the essential resources needed for effective technology strategies in the federal landscape.


When you download a report, your information may be shared with the underwriters of that document.