Return to Article: Congress, employees still await details of Defense personnel system

By David McGlinchey dmcglinchey@govexec.com March 15, 2005
  • 8869

    We have to keep fighting for what is right. If this gets passed my bosses "pet" will get all the glory and the money. Right now all she get is the glory! I am so tired of people trying to redo things (pay system) instead of trying to fix what we have. Also, if this gets passed I have heard that I can become a deployable employee. That's right, I can just see myself in SWA with both bad knees trying to track down the bad guys. I love my job and try to do 110% for the customers in the field that I work for. I give the taxpayer his/her moneys worth above and beyond because I care. Why do BUSH, CHENEY, AND RUMMY WANT TO DESTROY THAT?!!!

    worker bee, kc

    GovExec.com reader Posted March 18, 2005 11:54 AM
  • 8849

    I've just finished reading a book called "Raving Fans" by Dr. Ken Blanchard. A central customer for the NSPS are DoD's own employees. The three step approach to create over the top customer service is to decide what you want, discover what the customer wants, and than deliver consistently plus 1%. We know full well the vision the administration has for labor and employee relations, performance management etc...-- and I have no doubt that this program will be delivered consistently. It breaks down in the middle-- does anyone care what the customer wants?

    Here we have hundreds if not thousands of comments from the customer. Many more are either silent on the issue or resolved to deal with it because they believe they can't change the outcome. Can DoD afford to ignore its customer base?

    I work for another Department-- a competitor. So if the DoD Customers (employees) decide not to utilize DoD services further there is an alternative-- although if we are all forced to go the NSPS route that alternative will disappear and I might become the disgruntled customer looking for an alternative.

    GovExec.com reader Posted March 17, 2005 9:33 AM
  • 8825

    I've been a lifelong Republican, rarely voted for a Democrat and don't currently belong to a union, but I have to tell you I'm so proud of those folks of both parties and the unions for standing up for all of us. Thanks for your support!!!

    GovExec.com reader Posted March 16, 2005 8:27 AM

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Congress, employees still await details of Defense personnel system
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