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Return to Article: EEOC to experiment with privatized customer service center

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  Unbelievable! As if the EEO process isn't long enough! It's amazing to me that programs to help federal employees are always the programs that are considered expendable.

  Want to see how contractors work? Take a good look at the contractors handling Federal Worker's Compensation. The government has owed me restored annual and sick leave for over 4 years. I haven't heard from the WC contractor in over a year, and when I finally got through, the contractor didn't even know who my claims examiner was.

  Many people also don't know that once you sign up for the Federal LTC Insurance Program, it is virtually impossible to get your money back if you cancel coverage under this program. Federal payroll offices' hands are tied, because the "contractor administers the program."

  Now we have a much touted Flexible Savings Account program where contributions made by federal employees for health insurance expenses will be forfeited back to the contractor if not used within a year.

  Who is responsible for continuing to perpetrate these scams on federal employees? What about pay-for-performance for contractors? The powers that be don't want us to be able to keep our jobs, but everyone sure supports corporate welfare.

  DISGUSTED

  GovExec.com reader Posted November 17, 2003 10:47 AM
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  The contract obviously should go to an Indian company to build a call center in Bangalor. This is what most private companies are doing and based on government mentality that is what the government should do as well. Go with the lowest cost operation not with an American operation. This also is part of the Buy American part of the defense authorization bill that Congress will cave in on and allow purchases from foreign sources. There is absolutely no reason to avoid the lower cost Indian call center under these circumstances.

  Tax payer Posted November 12, 2003 6:19 AM