Citizen-centric strategies like broadening the use of performance management, integrating channels of communication, and building public trust can help agencies achieve their goal of revolutionizing federal customer service.
ALL INSIGHTS Report POSTS
How virtual training can help the military ward off the coming readiness crisis and better prepare for the warfare of tomorrow.
Having a vibrant mobility enterprise is critical for the Department of Defense to keep up with today's threat landscape. But how can DoD overcome the fundamental challenges that currently hinder its enterprise mobility project?
Agencies face unprecedented challenges in their efforts to sufficiently protect sensitive but unclassified and classified information from both malicious and unintentional actors.
More than 85% of defense officials say that the Pentagon's logistics challenges are having an impact on the readiness of U.S. forces. What's causing them, and how can DoD fix them?
Faced with a difficult budget environment, how can federal agencies innovate to achieve their mission? A survey of 334 federal employees reveals that developing formal innovation processes may help bring the best out of the federal workforce.
Findings from a recent GBC survey indicate that misuse and abuse of federal acquisition regulations undermine the principle of vendor neutrality and the competitive landscape of federal IT procurement.
Recent survey findings show that several obstacles are impeding federal agencies' adoption of cloud technology. This issue brief will explore these issues and provide targeted best practice recommendations based on feedback from current federal employees.
It's been four years since Cloud First, yet federal cloud progress isn't as far as expected. GBC asked early adopters what they think about their agency's adoption efforts in the past, present, and future, and what other agencies can do to overcome obstacles along the way.
Federal IT networks are under more pressure than ever before. Do federal managers have the IT services they need to effectively do their jobs? If not, how can agencies bring their IT infrastructure up to speed?