ISSUE BRIEF

Uncovering the Why: How Human Information Can Improve Agency Decision-Making

Flick user: Michigan Municipal League (MML)

Thousands of decisions are made by employees at all levels of government, but the tools decision makers need have not kept up with the times. Spreadsheets and databases cannot handle all types of data, and potential issues regularly go unnoticed. To find the origins of a problem, organizations often have to delve into unstructured data or “human information” to find out who knew what, when and where. Read this GBC report to learn:

  • Why unstructured data is important to decision-making
  • How human information analytics can improve employee and citizen engagement
  • Which technologies can assist with data extraction and processing

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