Bridging the Divide: Government Efforts to Connect with Citizens
Citizens are frustrated with government and federal executives know it. In a survey of senior government managers, forty percent of respondents think government is "somewhat" or "very closed" currently, yet 90 percent agree that it should be "very" or "somewhat transparent." Agencies continue to receive average grades when it comes to information sharing and interaction with citizens. Responsiveness to citizens is important to federal executives, but internal processes and a desire to control information impede action.