About this Insight Report:

The results of this survey reveal that while electronic government is helping agencies provide information and services to citizens, more improvement implementing e-government and stronger results are needed in order to achieve high level, mission-critical goals.

Date Published:
15 March 2007

Date Posted:
15 March 2007

Citizen Services in the Age of Electronic Government:
Significant Gains, But Challenges Remain
Sponsored by Bearing Point

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