About this Case Study:

This Performance Profile explains how U.S. Customs and Border Protection's Personnel Systems Division has used business intelligence to strengthen customer service, improve efficiency, and reduce costs at the agency.  The report demonstrates the steps by which CBP created an integrated system to simplify information gathering, analysis, and exchange among stakeholders.

Date Published:
7 February 2007

Date Posted:
15 February 2007

Business Intelligence at Customs and Border Protection:
Information Consolidation Leads to Performance Gains
Sponsored by Cognos

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