Informing federal executives’ decisions through industry partnerships


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Attitudes on Customer Service Quality Differ between Federal Managers and the Public

More than two-thirds of federal managers say their agency's customer service quality is at least comparable to the private sector standard. Unfortunately, the public is less optimistic.

82nd Airborne Division paratroopers conduct a simulated mission

How to Optimize Virtual Training for the Military

Virtual training holds significant promise for military readiness, but the Pentagon still lacks a comprehensive understanding of how to optimally balance live and virtual training. Developing a holistic taxonomy of training tasks is an important first step.

Agencies Aren't Taking Concrete Steps to Promote Innovation

Creativity is important for organizations trying to stay agile as they solve problems new and old. So how are federal agencies encouraging their employees to devise new solutions? Welcome to the first post in our Innovation Series, where we’ll walk you through what we found.

Three Strategies to Improve the Citizen Experience

Citizen-centric strategies like broadening the use of performance management, integrating channels of communication, and building public trust can help agencies achieve their goal of revolutionizing federal customer service.

DoD Officials Say the Pentagon's Logistics Challenges Are Threatening Military Readiness

A survey of current Pentagon officials reveals serious supply chain deficiencies that could limit the U.S.'s ability to respond to global crises.

Then-Deputy Secretary of Defense Ashton Carter speaks with service members in Afghanistan, May 2013.

Does the Pentagon Have the Tools to Manage Upcoming Personnel Cuts?

DoD leaders may not have the data to make fully informed workforce decisions in the aftermath of a FY 2016 budget battle.

NCO Academy teaches leadership in virtual environment

What Can the Military Do About the Readiness Crisis?

The military faces a looming readiness crisis as sequestration threatens to return, troops return to garrison, and the nature of warfare evolves. To offset these pressures on its own accord, the military can reevaluate how it trains its personnel.

Going Virtual to Prepare for a New Era of Defense

How virtual training can help the military ward off the coming readiness crisis and better prepare for the warfare of tomorrow.

The Promise of Virtual Training

How can the military work to improve readiness in the face of continued budget pressures and the evolving nature of warfare? GBC finds the answer lies, at least in part, in virtual training.

Empowering Defense Enterprise Mobility

Having a vibrant mobility enterprise is critical for the Department of Defense to keep up with today's threat landscape. But how can DoD overcome the fundamental challenges that currently hinder its enterprise mobility project?