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Data Analytics: Fighting Fraud in State & Local Government

To outsmart even the most sophisticated forms of fraud, state and local government investigators are turning to data analytics to uncover clues they might have otherwise missed.

There Is A Disconnect Between Managers and Employees When it Comes to Diversity

Study shows that employees and federal managers don’t quite see eye-to-eye on the implementation of diversity initiatives.

Defense-in-Depth May Be Our Best Bet for Industrial Control Systems Cybersecurity

Our outdated mode of cybersecurity is putting U.S. critical infrastructure at grave risk - implementing a streamlined defense-in-depth strategy could allow for more successful deterrence and recovery.

Arkansas Shows the Nation the Value of Health Data Analytics

Facing a $140 million annual shortfall, the Arkansas Division of Medical Services was able to control rising healthcare costs through innovative reforms and with the help of health data analytics.

The Path to Customer-Centric Service

Despite the Obama Administration's focus on getting federal customer service on par with the private sector, consumer surveys show agencies still lag behind. Read the GBC report to see how federal managers rate themselves.

Modernizing Federal Customer Service

A survey of 410 federal employees shows that, without a more creative approach to integrating data across agencies, channels of communication, and touchpoints along the customer journey, federal customer service will continue to lag behind the private sector.

Top Barriers to Federal Digitization are Budget and Security Concerns

Digital government is the future. What can federal agencies do to speed their progress to the finish line?

Has the Government Missed the Mark on Leveraging Diversity?

With an executive order pushing for more diversity and inclusion in the federal government, how successful have agencies actually been in leveraging diversity to meet their goals?

Federal Agencies Still Have Work to Do in Incorporating a Full Range of Digital Tools

Despite efforts to digitize the federal workplace, organizations are still lagging in their employment and diversification of digital tools and services.

Inside Federal Outsourcing

There's no need to tiptoe around outsourcing -- all federal agencies do it. The better question is, how can agencies do it in the most strategic way possible to meet their needs for cost savings, flexibility, scalability, and operational control?