OVERVIEW Managing for Results Rating Criteria

Government Executive April 1, 2001

Performance Measurement

  • Does the agency have a clearly articulated statement of its mission? Does it understand how its activities drive mission success? Does this mission understanding extend throughout the organization?
  • Are measures of success focused - at least in part - on outcomes? Are the measures related to the mission and goals in the strategic plan? Are the measures balanced?
  • Are performance data reliable?
  • Are measurement results reported to appropriate individuals at different levels of the organization and to external stakeholders?
  • Are performance measures used to influence and/or inform decisions about resource allocation? Does the agency provide individual or group incentives for contributions to organizational performance?

    Agency Management

  • To what extent do line managers have flexibility in allocating resources within their organizations? To what extent do they have the ability to change processes in order to increase productivity?
  • To what extent are managers held accountable for agency performance?
  • Does the agency use program evaluation to determine opportunities for improvement and to test assumptions about the effects of programs?

    Strategic Planning

  • Does the planning process involve relevant stakeholders, employees and others?
  • Are priorities set by weighing the likely contribution to the mission of competing policies and actions?
  • Is there a clear relationship between the strategic plan and measures of performance? Does actual performance inform planning?
  • Is there a clear connection between planning and budgeting?

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    OVERVIEW Managing for Results Rating Criteria
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