"I've been slandered, libeled, I hear words I never heard in the Bible," sang Simon and Garfunkel in a classic tune. "I'm just trying to keep the customer satisfied."
Many federal managers and employees can no doubt relate. After all, it can be a challenge to keep government's many, varied and demanding customers satisfied. To make matters worse, as Camille Tuutti reports in the cover story in the latest edition of Government Executive magazine, the feds don't have a great track record when it comes to customer service. Last November, a Forrester Research study characterized government's service overall as "disastrously weak."
Help, however, is on the way. Government Executive and Nextgov have joined forces to present a Customer Experience Summit next week in Washington. It will explore the issues -- both technological and cultural -- that are critical to improving the customer experience in government. These range from figuring out exactly what it is your customers want to learning about the opportunities for leveraging digital tools to better serve them.
Here are the details:
- When: Tuesday, March 24, 7:30-11:40 am
- Where: Willard InterContinental Hotel
And just in case you need a little musical inspiration: