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Agency contact centers win praise

The centers, which respond to inquiries from the public by phone, mail and e-mail, are an “overlooked success story,” according to study by federal contractor.

Report: Border Patrol overlooked managers in kickback scheme

Lower-level agents punished after whistleblower allegations, but Office of Special Counsel says higher-ups escaped scrutiny.

Costs to classify information continue to rise

Government spending on classification activities reached record levels in 2004, report shows.

BRAC panel, lawmakers visit New England bases

Site visits likely the only time commissioners will tour the massive facilities before submitting their recommendations to the White House on Sept. 8.

Senators threaten to subpoena base closing documents

Sens. Susan Collins, R-Maine, and Joseph Lieberman, D-Conn., demand all base realignment and closure information, including handwritten notes and telephone logs.

FAA acquisitions face delays, growing costs

Transportation’s IG finds problems with major projects.

Justice budget focused on using info to combat terrorism

More than $500 million of fiscal 2006 budget request targeted to information technology projects.

IRS to shut 68 customer service centers

Decision to close taxpayer assistance offices in October will eliminate 430 jobs.

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