Government Executive
May 15, 2005
FEATURES Intelligence Inc. Like it or not, U.S. spy agencies are relying more on outside help. By Shane Harris Flight Plan Down two dozen air tankers, the Interior Department and the Forest Service get their firefighting fleets ready to go. By Denise Kersten Good Calls Telephone help centers are winning good will for agencies. By Shawn Zeller Identity Crisis Can a driver's license prevent terrorism? By Shane Harris NEWS+ANALYSIS Guns vs. Benefits Expanded health care, survivors' payments and other perks might crowd weapons out of the Defense budget. By George Cahlink Deep Trouble The Coast Guard's Deepwater modernizing program hits a rough patch. By Katherine McIntire Peters Drawing Fire Tempers heat up during the comment period for Defense's draft personnel rules. By Shawn Zeller Something in the Air Agencies work out the kinks in their new bioterrorism network. By Beth Dickey Case Solvers Three Social Security employees harvest ingenuity and software to improve the disability payment process. By Denise Kersten Bye-Bye, Captain Lately, the Navy is more likely to dismiss officers for misbehavior than poor job performance. By George Cahlink May I Help You? GSA wants to set the bar for customer service standards. By Shawn Zeller ADVICE+DISSENT Managing Technology Blueprints for Business Agencies struggle to get a handle on enterprise architecture planning. By Karen D. Schwartz Management Matters The Filter Dilemma Protecting the boss from the onslaught of information is bound to burst his bubble. By Brian Friel Viewpoint How the Coast Guard Got Its Groove Back Balancing people, equipment and partnerships to overcome post-Sept. 11 overload. By Mark Blace IN EVERY ISSUE Editor's Notebook Should government be putting sensitive calls in the hands of contractors? The Buzz Report on reports, double-bagging dilemma, postal politics, VOA heads east, and more. Outlook The Transportation Security Administration could be killed just as quickly as it was created. By Tom Shoop Back Issues
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