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Help Wanted: How Can OPM Make USAJOBS Easier to Use?

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One request I get each time I talk with students, teachers, federal employees and community leaders is: Please make USAJOBS easier to use.

I’ve heard you. The Office of Personnel Management wants to make USAJOBS the best possible tool for people searching for a job in the federal government. And to do that we need your help. 

I’m happy to announce that our USAJOBS team is beginning a program to ask people who use USAJOBS to help us identify the issues they encounter when they access the site. Our team is looking for volunteers, and we need your feedback.

We would need about two hours of your time. Here are some of the things we may ask you to do as part of our research:

  • Participate in an interview about your experiences with the site (1 hour).
  • Test out the current site or potential changes to the site (30-60 minutes).
  • Participate in a focus group discussion (2 hours).
  • Join a brainstorming session on how to improve the site (2 hours).

Getting help from those who use USAJOBS is crucial to our effort to improve it. We want USAJOBS to be easy to navigate. We want it to be the best it can be for you, the job seeker. 

Interested in helping? Email usability@usajobs.gov with your name, state of residence, and preferred email address.

(Image via BPTU/Shutterstock.com)

Katherine Archuleta is former director of the Office of Personnel Management. She is the first Latina to lead the agency and has dedicated herself to being a champion of a diverse, engaged and inclusive federal workforce. Archuleta began her career in public service as a school teacher in Denver. She has worked for two Denver mayors, founded nonprofit organizations and was a key administrator for the departments of Transportation, Energy and Labor.

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