February 19, 2014
There is a long standing belief in business that people performance follows the Bell Curve (also called the Normal Distribution). This belief has been embedded in many business practices: performance appraisals, compensation models, and even how we get graded in school. (Remember “grading by the curve?”)
Research shows that this statistical model, while easy to understand, does not accurately reflect the way people perform. As a result, HR departments and business leaders inadvertently create agonizing problems with employee performance and happiness.
Witness Microsoft’s recent decision to disband its performance management process—after decades of use the company realized it was encouraging many of its top people to leave. I recently talked with the HR leader of a well known public company and she told me her engineer-CEO insists on implementing a forced ranking system. I explained the statistical models to her and it really helped him think differently.
Let’s look at the characteristics of the Bell Curve, and I think you’ll quickly understand why the model doesn’t fit.
The Bell Curve represents what statisticians call a “normal distribution.” A normal distribution is a sample with an arithmetic average and an equal distribution above and below average like the curve below. This model assumes we have an equivalent number of people above and below average, and that there will be a very small number of people two standard deviations above and below the average (mean).
As you can see from the curve, in the area of people management the model essentially says that “we will have a small number of very high performers and an equivalent number of very low performers” with the bulk of our people clustered near the average. So if your “average sales per employee” was $1 million per year, you could plot your sales force and it would spread out like the blue curve above.
In the area of performance management, this curve results in what we call “rank and yank.” We force the company to distribute raises and performance ratings by this curve, which essentially assumes that real performance is distributed this way. To avoid “grade inflation” companies force managers to have a certain percentage at the top, certain percentage at the bottom, and a large swath in the middle.
This practice creates the following outcomes:
The answer is no.
Research conducted in 2011 and 2012 by Ernest O’Boyle Jr. and Herman Aguinis (633,263 researchers, entertainers, politicians, and athletes in a total of 198 samples) found that performance in 94% of these groups did not follow a normal distribution. Rather these groups fall into what is called a “Power Law” distribution.
A “Power Law” distribution is also known as a “long tail.” It indicates that people are not “normally distributed.” In this statistical model there are a small number of people who are “hyper high performers,” a broad swath of people who are “good performers” and a smaller number of people who are “low performers.” It essentially accounts for a much wider variation in performance among the sample.
It has very different characteristics from the Bell Curve. In the Power Curve most people fall below the mean (slightly). Roughly 10-15% of the population are above the average (often far above the average), a large population are slightly below average, and a small group are far below average. So the concept of “average” becomes meaningless.
In fact the implication is that comparing to “average” isn’t very useful at all, because the small number of people who are “hyper-performers” accommodate for a very high percentage of the total business value.
(Bill Gates used to say that there were a handful of people at Microsoft who “made” the company and if they left there would be no Microsoft.)
If you think about your own work experience you’ll probably agree that this makes sense.
Think about how people perform in creative, service, and intellectual property businesses (where all businesses are going). There are superstars in every group. Some software engineers are 10X more productive than the average; some sales people deliver 2-3X their peers; certain athletes far outperform their peers; musicians, artists, and even leaders are the same.
These “hyper performers” are people you want to attract, retain, and empower. These are the people who start companies, develop new products, create amazing advertising copy, write award-winning books and articles, or set an example for your sales force. They are often gifted in a certain way (often a combination of skill, passion, drive, and energy) and they actually do drive orders of magnitude more value than many of their peers.
If we’re lucky we can attract a lot of these people—and when we do we should pay them very well, give them freedom to perform and help others, and take advantage of the work they do. Investment banks understand this—that’s why certain people earn 10-fold more than others.
Today’s businesses drive most of their value through service, intellectual property, innovation, and creativity. Even if you’re a manufacturer, your ability to sell, serve, and support your product (and the design itself) is more important than the ability to manufacture. So each year a higher and higher percentage of your work is dependent on the roles which have “hyper performer” distributions. (I would argue that every job in business follows this model.)
The power law distribution (also called a Paretian Distribution) shows that there are many levels of high performance, and the population of people below the “hyper performers” is distributed among “near hyper-performers” all the way down to “low performers.”
As you can see from the example above (and this chart varies depending on population) you still have a large variation in people and there will be a large group of “high-potentials,” a group of people who are “potential high-potentials,” and a small group who just don’t fit at all.
The distribution reflects the idea that “we want everyone to become a hyper-performer” if they can find the right role, and that we don’t limit people at the top of the curve—we try to build more of them.
Companies that understand this model focus very heavily on collaboration, professional development, coaching, and empowering people to do great things. In retail, for example, companies like Costco give their people “slack time” to clean up, fix things, and rearrange the store to continuously improve the customer experience.
Right now there is an epidemic of interest in revamping employee performance management processes, and it’s overdue. I just had several of my best friends (generally in senior positions) tell me how frustrated they are at their current jobs because their performance appraisals were so frustrating.
Here are the reasons the current models don’t work:
1. No one wants to be rated on a five point scale.
First, much research shows that reducing a year of work to a single number is degrading. It creates a defensive reaction and doesn’t encourage people to improve. Ideally performance evaluation should be “continuous” and focus on “always being able to improve.”
In fact, David Rock’s research shows that when we receive a “rating” or “appraisal” our brain shifts into “fear or flight” mode and shifts to our limbic brain. This shift, which takes place whenever we are threatened, immediately takes us out of the mode to learn or create, making us defensive. So the actual act of executing a performance appraisal itself reduces performance. (Read SCARF (pdf) for more details: Status, Certainty, Autonomy, Relatedness, and Fairness are what create a secure place to perform.)
2. Ultra-high performers are incentivized to leave and collaboration may be limited.
The bell curve model limits the quantity of people at the top and also reduces incentives to the highest rating. Given the arbitrary five-scale rating and the fact that most people are 2,3,4-rated, most of the money goes to the middle.
If you’re performing well but you only get a “2″ or a “3″ you’ll probably feel under-appreciated. Your compensation increase may not be very high (most of the money is held for the middle of the curve) and you’ll probably conclude that the highest ratings are reserved for those who are politically well-connected.
Since the number of “1′s” is limited, you’re also likely to say “well I probably wont get there from here so I’ll work someplace where I can really get ahead.”
Also, by the way, you may feel that collaboration and helping others isn’t really in your own self interest because you are competing with your teammates for annual reviews.
3. Mid-level performers are not highly motivated to improve.
In the bell curve there are a large number of people rated 2, 3, and 4. These people are either (A) frustrated high performers who want to improve, or (B) mid-level performers who are happy to stay where they are.
If you fall into category (B) you’re probably pretty happy keeping the status quo—you know the number of “1′s” is very limited so you won’t even strive to get there. In a sense the model rewards mediocrity.
4. Compensation is inefficiently distributed.
People often believe the bell curve is “fair.” There are an equal number of people above and below the average. And fairness is very important. But fairness does not mean “equality” or “equivalent rewards for all.” High-performing companies have very wide variations in compensation, reflecting the fact that some people really do drive far more value than others. In a true meritocracy, this is a good thing, as long as everyone has an opportunity to improve, information is transparent, and management is open and provides feedback.
Many of the companies I talk with about this suddenly realize they have to rethink their compensation process and find ways to create a higher variability in pay. Just think about paying people based on the value they deliver (balanced by market wages and scarcity of skills) and you’ll probably conclude that too much of your compensation is based on tenure and history.
5. Incentives to develop and grow are reduced.
In a bell curve model you tend to reward and create lots of people in the “middle.” People can “hang out” in the broad 80% segment and rather than strive to become one of the high-performers, many just “do a good job.” This is fine of course, but I do believe that everyone wants to be great at something—so why wouldn’t we create a system where every single person has the opportunity to become a star?
If your company focuses heavily on product design, service, consulting, or creative work (and I think nearly every company does), why wouldn’t you want everyone to work harder and harder each day to improve their own work or find jobs where they can excel?
(By the way, internal mobility is a critical part of this model. If I find I’m not very good at the job I’m in now, I would hope my manager will help me move to assignments or jobs where I can become a superstar. Companies that simply rate me a 3 may not give me that opportunity. If we create a more variable and flexible process of evaluation we have to enable people to move into higher value positions. So having a talent mobility program is critical to success.)
As I go out and talk with HR leaders about this process, I’m finding that almost every major company wants to revamp its current approach. They want to make it simpler, focused on feedback, and more developmental.
But in addition to considering these practices, make sure you consider your performance philosophy. Does your management really believe in the bell curve? Or do you fundamentally believe there are hyper-performers to be developed and rewarded? If you simplify the process but keep the same distribution of rewards and ratings you may not see the results you want.
Look at how sports teams drive results: they hire and build super-stars every single day. And they pay them richly. If you can build that kind of performance management process in your team, you’ll see amazing results.
Note: I’ve received a lot of great comments since this was posted. The really big difference between the “bell curve” and the “power curve” is that the power curve reflects the fact that a small number of people deliver an inordinate amount of contribution, hence the “long tail.” This means that “most people” are below the mean. It does NOT imply that most people are lower performers, only the fact that the variability of performance is high and that the curve should not be equal above and below the mean.
If you think about that one fact, it helps you understand why the “forced ranking” is such a limiting concept and why “continuous development” is the model for organizational success. I personally believe that everyone can be a “hyper-performer” when the conditions are right.
Here is another link to an article by the original researchers.
Reprinted with permission from Quartz. The original story can be found here.
February 19, 2014