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Lessons on Reforming Government from New Zealand

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Auckland, New Zealand's largest city. Image via travellight/shutterstock.com Auckland, New Zealand's largest city. Image via travellight/shutterstock.com

At the World Bank’s series of forums on performance management, I found John Whitehead’s insights particularly interesting.  Whitehead is a former secretary of the Treasury in New Zealand, which has been touted as the most advanced in performance-oriented government reform.  He looked back on what worked and what did not in their reform efforts over the past 25 years.  New Zealand’s efforts centering around four key elements:

  • Instituting the elements of performance management (strategic planning, performance measurement, performance reporting, performance pay).
  • Providing greater transparency in financial reporting, budgeting, and spending controls.
  • Separating regulatory vs. service delivery roles.
  • Separating commercial vs. non-commercial services provided by government.

In looking back over the past 25 years, governmental systems improved overall but there were some limitations to the New Zealand approach:

  • Managers had more discretion to manage, but their focus on their performance contracts led them to lose sight of the bigger picture
  • There was better staff retention, but greater internal competition for talent
  • There was improved accountability, better fiscal and debt performance
  • There were more silos and weaker collective action, leading to weak customer focus
  • There were poor incentives to innovate and capture economies of scale; agencies were slower to adopt new technologies.

Based on what was learned, Whitehead sees the following next steps in New Zealand’s “performance journey:”

  • Create a performance improvement framework with joint reviews (like the UK model) and focus on key governmental priorities.
  • Institute biennial citizen surveys on governmental performance.
  • Create an investment statement of the government – not just financial statements but performance statements, including how agencies plan to manage risk across their portfolios.  Create a “results to citizens” report.
  • Create a better public services initiative – improve government interactions with citizens and businesses (e.g.., a single business-facing agency, single natural resources agency)
  • Encourage more cross-agency sharing of support services via the central agencies
  • Move to 4-year budget plans with incentives to collaborate across agencies; consolidate appropriations.
  • Increase use of public-private partnerships, joint ventures, “policy hubs.”

More on government reform:

Part 1:  An International Snapshot of Progress on Performance Management

Image via travellight/shutterstock.com

John M. Kamensky is a Senior Research Fellow for the IBM Center for the Business of Government. He previously served as deputy director of Vice President Gore's National Partnership for Reinventing Government, a special assistant at the Office of Management and Budget, and as an assistant director at the Government Accountability Office. He is a fellow of the National Academy of Public Administration and received a Masters in Public Affairs from the Lyndon B. Johnson School of Public Affairs at the University of Texas at Austin.

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