The Ultimate Case Against Using Shame as a Management Tactic

Toronto Pearson International Airport's tower in 2015.
by Lila MacLellan

Earlier this month, what could have been the worst aviation accident in history was narrowly averted. An Air Canada pilot mistakenly lined up to land on a taxiway, instead of a parallel runway, at San Francisco International Airport. Four planes, fully fueled and loaded with passengers, were ... Read & React

Federal Unions Need to Redefine Their Role

by Howard Risher Workforce Management Consultant

It’s not fake news: The union movement is close to extinct in the private sector. Union membership now accounts for less than 7 percent of the workforce. In government, at all levels, the percentage is almost 35 percent. Federal unions have added members but total public sector membership fell ... Read & React

Biased Expectations Can Sink Female Managers

Gender bias can influence how supervisors view a manager’s long-term potential, a new study shows. The research examines a phenomenon called managerial derailment, in which a seemingly up-and-coming manager gets fired, demoted, or doesn’t advance as expected. Study author Joyce Bono, professor ... Read & React

When Mentorship Goes Off Track

Incoming midshipmen participate in the Oath of Office Ceremony, during induction day (I-day) at the U.S. Naval Academy in Annapolis, Maryland, June 29, 2017.
by B.R.J. O'Donnell

Mentorship is often cast as a positive experience. But for every scientist whose mentor enabled a research breakthrough and every high-school student whose mentor was key to receiving a college acceptance letter, there are people whose professional relationships were counterproductive or even ... Read & React

When You Should Ask — Not Tell — Subordinates What to Do

Your instinct as a first-time manager is to tell people what to do. It’s not asking versus telling, it is telling versus asking. After all, you’re in charge, and that’s what bosses do. Or not. Telling works great in fire drills, emergency rooms, and battlefield situations. In most other ... Read & React

We Should All Live By Boy Scout Values—All of Them

by Scott Eblin Executive Coach

On Monday night, President Trump gave a political speech and also told some stories about New York cocktail parties he’s attended to around 40,000 11 to 18-year-old Boy Scouts at their National Jamboree in West Virginia. You can read the details in this article from the Washington Post. I made a ... Read & React

How Agencies Can Deliver Better Results for Less Money

As the Trump administration continues to set its agenda for the federal government, it is emphasizing accountability, efficiency and tangible results. The message is clear: agencies must deliver better results with fewer resources. With budget cuts, hiring freezes and greater scrutiny of program ... Read & React

Can Government Earn Citizens' Trust?

by Donald F. Kettl Professor, University of Maryland School of Public Policy

Distrust may be the biggest governmental crisis of our time. Donald F. Kettl explores the issue in his new book, Can Governments Earn Our Trust? What follows is an excerpt:  The foundation for building trust begins with the argument for transparency. The central idea, developed during the ... Read & React

I Kicked My Smartphone Addiction By Retraining My Brain To Enjoy Being Bored

As an only child who grew up before the rise of the Internet, boredom was my constant companion. Summers were an endless stretch of riding my bike around town, reading, and staring up into the sky, imagining stories that I later wrote into my tattered journals. This tendency toward unscheduled ... Read & React

Rethinking Remote Work

IBM is the latest firm to announce an end to remote working arrangements—a practice it popularized and enabled through its products and advertising. It seems there’s a trend, particularly in struggling companies ranging from Best Buy a few years ago, to Yahoo, and now, IBM (20 quarters of ... Read & React