It’s Time for Agency Leaders to Reset the Relationship With Their IGs

by Mallory Barg Bulman and Carlos Otal

The relationship between inspectors general and federal executives can get testy at times, but that does not mean leaders should view the IG as the enemy. Leaders—particularly those new to an agency—should draw on the IG’s knowledge for an inside view of their organization. Most IGs span ... Read & React

In Overvaluing Confidence, We’ve Forgotten the Power of Humility

‘If I only had a little humility, I’d be perfect,’ the media mogul Ted Turner supposedly said sometime in the 1990s, in a moment of narcissistic exuberance. While Turner has been much humbler since, today’s breed of tech entrepreneurs often display a similar arrogance. Why be humble? After all, ... Read & React

Women at the White House Have Started Using a Simple Trick to Get Heard

Obama meets with staffers in 2013. From left: Kathryn Ruemmler, Counsel to the President; Communications Director Jennifer Palmieri; Katie Beirne Fallon, Deputy Director of Communications; and Cecilia Muñoz, Director of the Domestic Policy Council.
by Cassie Werber

The challenges of a job at the White House are tough and manifold, but at least one of them—the challenge of getting heard—has historically been tougher for women. For one thing, there are fewer of them at the table: all presidents so far have been men, and among their top aides man have to date ... Read & React

The Real Problem For Bureaucracies On Social Media

by Dannielle Blumenthal Federal communicator and co-founder, All Things Brand

It's a question that comes up a lot when organizations consider how to use social media most effectively: "How should we present our identity to the public?" Here are the typical options, along with the pros and cons: A single account where nobody knows who is talking (a.k.a. The Wizard of Oz): The ... Read & React

There’s a Word For Our Compulsion to Go to Work When We're Sick

by Oliver Staley

Hillary Clinton did it. George H.W. Bush did it. Most of us have done it at one point or another. We’ve gone to work sick when we should have stayed home. The practice is so common there’s a word for it: Presenteeism. Presenteeism, as in the opposite of absenteeism, is prevalent enough that it’s ... Read & React

The Art of Changing Someone's Mind

The 17th century philosopher Blaise Pascal is perhaps best known for Pascal’s Wager which, in the first formal use of decision theory, argued that believing in God is the most pragmatic decision. But it seems the French thinker also had a knack for psychology. As Brain Pickings points out, Pascal ... Read & React

How the Next Administration Can Improve Customer Experience

by Kathy Conrad and Eric Keller

Signature initiatives to improve government operations have been a hallmark of recent administrations.  The Clinton administration’s National Partnership for Reinventing Government program sought, with some success, to streamline the federal bureaucracy and align programs more closely with citizen ... Read & React

A Small Investment in This Relationship Skill Will Pay Large Returns

As leaders, managers, and contributors, we make the choice every day to transact or transform in our encounters with colleagues and customers. Many opt for the former, exhibiting the bare minimum amount of energy to reasonably fulfill their obligation to the other party. These people transact. In ... Read & React

What Does It Take to Foster a Culture of Responsibility?

Soldiers assigned to Special Operations Command-Europe participate in a counter terrorism and crisis management exercise in Tblisi, Georgia, Aug. 15.
by Fred Schmalz

In many organizations, it is all too common to see coworkers throw one another under the bus. Some of us may have even engaged in some finger-pointing ourselves when a project went south, or when a big pitch landed with a thud. After all, nobody enjoys being perceived as a failure, even to oneself. ... Read & React

We Talk Tech, But We Really Need to Talk People

by Stan Soloway President/CEO, Celero Strategies, LLC

September—the month that brings us both Labor Day and the Service to America Medals honoring outstanding public servants—is a good time to talk about the people who are so essential to government. But aside from an announcement from President Obama seeking a too-small (but welcome) pay raise for ... Read & React

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