How to Learn the Two Crucial Qualities Leaders Need to Build Trust

by Jenny Anderson

It seems obvious that leaders should be nice and know what they are doing. But people still study these things, and their research confirms(pdf) that warmth and competence are the two most important qualities of trustworthy leaders. But building trust is easier said than done. How can you be nice ... Read & React

Crack Open the Black Box to Fix Hiring

Many human capital officials are worried these days about how to ensure that government continues to attract, train and retain the superior workforce it needs to fulfill all aspects of its mission. Younger workers are a particular concern as agencies strive to remain employers of choice for the ... Read & React

Is Email Bad for Office Culture?

by Adrienne LaFrance

Sometime in the past 20 years, people soured on email. Culturally, it went from  delightful to burdensome, a shift that’s reflected in the very language of the inbox. In the 1990s, AOL would gleefully announce, “You’ve got mail!” Today, Gmail celebrates the opposite: “No new mail!” So what happened ... Read & React

When Good Teams Produce Bad Results

by Dannielle Blumenthal Federal communicator and co-founder, All Things Brand

Let's make an agreement: You and I will go along with the team. And if the product is less than optimal, at least we got along. If the requirements make no sense because the client thinks he knows marketing better than we do, we'll deal with it. If the project scope bleeds until its outer limits ... Read & React

Why the Best Leaders Sometimes Get Mad (and Show It)

Think about remarkably successful people. They're logical. They're rational. In the face of crisis or danger or even gross incompetence, they remain steely-eyed, focused, and on point. They don't get angry -- or at the very least they don't show their anger. Unless they happen to be Steve Jobs. Or ... Read & React

Working While You’re Sick is Really Bad For You … And Everyone Else

by David Spencer Professor of Economics and Political Economy, University of Leeds

Feeling ill? Well, staying at home would seem to be the sensible course of action. Yet for many, going to work while sick has become the norm, even a necessity in the face of the pressures placed on us by the organisations which employ us. In many cases, illness is no longer seen as a valid reason ... Read & React

The ‘P’ in Procurement Isn’t Just for Price, It’s for People Too

Is the federal government moving away from lowest price, technically acceptable procurements? Contractors that are in the people business can only hope so. When I say “people” business, I mean providing the government with people who exceed expectations in delivering operations, technology and ... Read & React

Your Questions Answered: How to Deal With a Bad Boss

Have you ever had a bad boss? Someone who undermined his team or sabotaged her top-performing employees? Kellogg School of Management professor Jon Maner studies power-hungry bad bosses. Recently, we solicited questions from Kellogg Insight readers via social media. Maner’s answers to several of ... Read & React

Do You Think You Have a Long Commute? Millions Spend Two Hours Traveling to Work Each Day

If you live in horror of your sweaty train/bus/bike ride to work, then spare a thought for the 3 million UK commuters who spend more than two hours a day traveling to and from work. Over the past decade, there’s been a 72% increase in the number of people who commute two hours or more, round trip, ... Read & React

Strengthening the Links in Government

by John Kamensky Senior Fellow, IBM Center for the Business of Government

Over the past five years, the Obama administration has pursued a host of innovation initiatives that work to strengthen the connective links among and within federal agencies. The challenge? How do we solidify the best of them so they remain in place beyond the upcoming 2017 presidential ... Read & React