voices

Overcoming the Fear of Public Speaking

Several years ago, I was invited to give my first public speech, and I made the mistake of saying yes. I was terrified: as a student, my heart used to race at the mere thought of raising my hand in class. For weeks beforehand, I had nightmares about forgetting my lines, waking up in a cold sweat. ... Read & React

We’ve taken a lot of costs out of the system, but we’ve never been able to catch up. [Still] we’re not going to put the white flag up. Postmaster General Patrick Donahoe on fixing the cash-strapped U.S. Postal Service

CEOs See a World Where They’re More Intimately Involved in Your Health

In the United States, companies pick up a great deal of the bill for a healthcare system that spends the most but accomplishes the least among industrialized nations. Getting wise to this, more ... Read & React

A Formula for Perfect Productivity: Work for 52 Minutes, Break for 17

Sometimes, productivity science seems like an organized conspiracy to justify laziness. Clicking through photos of cute small animals at work? That's not silly procrastination, Hiroshima University researchers said. Looking at adorable pictures of kittens rolling helplessly in balls of ... Read & React

Employee Recognition: Try It, You’ll Like It

Virtually every organization has employees, possibly many, like Bob, the focus of a brief story I read recently. The author and storyteller is David Novak, the CEO of Yum! Brands. In his book Taking People With You, Novak writes: “I asked [a group of employees] what I thought was a straightforward ... Read & React

5 Things to Know About Phased Retirement

by Katherine Archuleta Director of the Office of Personnel Management

I’m happy to report that the Office of Personnel Management last month issued its final phased retirement regulations. I know that many agencies and federal employees are eager to take advantage of this new, innovative alternative to traditional retirement. I think that this new policy, once it is ... Read & React

Agoraphobia and the Telecommuter

by Lenika Cruz

Labor experts and industry analysts have written at length about the explosion of telecommuting in the last decade. Yahoo CEO Marissa Mayer’s decision to ban workers from telecommuting earlier this year attracted the ire of working moms and other critics who call the work-from-home trend the ... Read & React

Travel Tips for the Mindful Road Warrior

by Scott Eblin Executive Coach

My work requires a lot of travel to meet with and present to clients. As the recent news stories about high altitude disputes over reclining seats on airplanes suggest, business travel can be stressful. That stress can eat you alive if you let it. Over the years, I’ve adopted some routines that ... Read & React

Reflections on 9/11 and Excellence in Government

As we paused last week to remember the tragic events of Sept. 11, 2001, I am reminded of how that event changed so much of our history—including impacting how government moved forward to manage technology and people who care deeply about serving the American people, and working with our ... Read & React

The Way HR Works Needs to Change

It seems nowadays it is rare to open up an issue of an HR magazine, visit a blog site, or attend an HR show without reading or hearing about big data. Let’s put this in the context of HR and submit a use case where a high-tech company were to open a new HQ location. HR would be tasked to help drive ... Read & React

Guess Where the Government Ranks in Customer Satisfaction?

by Lara Shane VP Research and Communications, Partnership for Public Service

Most Americans agree that the level of customer service they receive from cable companies and the airline industry is less than stellar. Yet, according to the American Customer Satisfaction Index, citizens gave even lower marks to the federal government. Only Internet service providers received ... Read & React

​Without Users, Performance Measurement Is Useless

Let’s be honest.  A whole lot of people in and around government think performance measurement is an annoyance that needs to get done because it is legally required. Consequently, they measure as minimally as possible to comply. Others think of measurement as a means to motivate by promising reward ... Read & React