voices

The Twisted Psychology of Office Cliques

Michael Scott and the Beast have a lot in common. Both The Office protagonist and the Disney cartoon character have copious chest hair—and both are achingly alone. But whereas the Beast broods in isolation, Michael Scott is desperate for company. His plight is sympathetic: Anyone who’s survived ... Read & React

The recognition of exemplary individual performance is central to high organizational performance. And the psychological value is far more important than the money. Howard Risher

Does Your Job Make You Miserable?

Perhaps you’ve heard: A lot of people are epically unhappy at work. Reasons cited include low raises, no training, and poor management. All of these seem to overlook a much more basic workplace ... Read & React

Pay and Performance Must Be Credibly Managed

by Howard Risher Workforce Management Consultant

Effective compensation management is not based on a “schedule.” It needs to be responsive to changing circumstances. In 1990, when Connie Newman, then the director of the Office of Personnel Management, initiated the project that led to the Federal Employee Pay Comparability Act, she formed a group ... Read & React

Law Enforcement and the Crisis of Public Confidence

Homeland Security officials worked with local, state, and federal partners during the 2015 Super Bowl in Phoenix.
by Dannielle Blumenthal Federal communicator and co-founder, All Things Brand

"If You See Something, Say Something" is the most memorable public safety campaign I can think of. It began as a Homeland Security Department initiative but quickly branched out into a nationwide initiative at the federal, state and local levels and you can see the motto everywhere, particularly at ... Read & React

The Results Are In: Nobody Trusts Anyone Anymore

For nearly 20 years, communications group Edelman has been gauging the public’s trust in key institutions like business, government, and the media. You don’t need a survey of more than 33,000 people in 28 countries to know that there is an anti-establishment mood sweeping the globe, but the numbers ... Read & React

Sure, Some Feds Are Overpaid

by Howard Risher Workforce Management Consultant

The critics are right; the General Schedule system is broken and needs to be replaced. It no longer meets the needs of government. The introduction of locality pay 26 years ago is the only change in more than half a century. It may be the oldest pay system in the world. Starting salaries at all ... Read & React

Memo to the President: Getting Public-Private Partnership Right

The label “public-private partnership” has been slapped on everything from contracts to collect solid waste to compacts to end global poverty. To say anything coherent about partnership requires imposing a little discipline on the definition: A public-private partnership features the enlistment of ... Read & React

How the Trump Administration Could Advance Customer Service

by Stephanie Thum

Last November, the Government Accountability Office issued its proposed management agenda for the next presidential administration. For those who have been working for the past four years to make government services more citizen-centric, there’s a tremendous opportunity to advance the customer ... Read & React

Burned Out? Take a Sabbatical

Valerie Overstreet took a sabbatical from the Navy.
by Alexandra Levit

According to a recent report called Calculating the True Cost of Voluntary Turnover, the average turnover rate across the workforce is 13 percent. If an organization has 30,000 employees and that rate of turnover is assumed, the report authors estimate the cost to the organization would be a ... Read & React

Memo to the President: Performance Accountability, Evidence and Improvement

How will Donald Trump lead the federal government and drive progress on the priorities he set during his campaign, such as good jobs, clean drinking water and well-served veterans? Here’s an idea. As he would with the businesses he oversees, Trump should direct every major department, agency and ... Read & React

Don't Be a Seagull Manager

by Oliver Staley

Donald Trump crashed headlong into the plans of Congressional Republicans Tuesday, demanding they hurry up and repeal Obamacare, with or without a replacement plan. Forgive the GOP leaders if they roll their eyes at yet another inconvenient outburst from the incoming commander-in-chief. While ... Read & React

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