voices

Why Warmth Is the Underappreciated Skill Leaders Need

When it comes to success in leadership, there has never been just one playbook. Some leaders are extroverts, natural mentors, and charismatic speakers; others prefer to lead by example and take a more hands-off approach. There is, however, one simple fact that leaders ignore at their peril: ... Read & React

I often say that leaders control the weather. However they show up is predictive of how everyone around them will show up. That’s especially true in times of chaos and fluidity. Scott Eblin

More U.S. Veterans Are Getting Hospice Care

by David Orenstein

Substantially more US veterans are using hospice following a US Department of Veterans Affairs initiative to improve care at the end of life. The VA wanted to know the effects of its four-year ... Read & React

How To Be An Overachiever—Without Making Everyone Secretly Hate You

As the old saying goes, it’s lonely at the top. A string of recent studies show that high-performing employees are vulnerable to attacks from coworkers. In settings ranging from Taiwanese hair salons to American business schools, average performers treated their more successful peers as ... Read & React

A User’s Guide To Getting Things Done in Government

by Alexis Wichowski

Nobody really loves government, but everyone needs it to work well: to defend the nation, care for the most vulnerable among us, maintain public safety, and provide numerous other services that make life livable. New York Times columnist David Brooks described it best in a piece titled, “The ... Read & React

Trump at Six Months

Donald Trump at the Elysee Palace for an extended interview with the french President on July 13.
by Donald F. Kettl Professor, University of Maryland School of Public Policy

If there’s any lesson from Donald Trump’s first six months as president, it’s that any prediction is wildly risky. New York Yankee great Yogi Berra must have had this moment in mind when he said, “It's tough to make predictions, especially about the future.” But let’s give it a stab. Here are ... Read & React

Most People Feel Guilty About Taking Breaks—But Science Shows Rest Is Just As Vital As Hard Work

by Brad Stulberg

It’s important to know how to put your head down and work hard. In an increasingly globalized economy—in which we are competing not just with each other, but also with human-replacing technologies—those who embody grit and grind will have an undeniable edge. But that’s only half the battle. If ... Read & React

The Simple Mistakes That End Up Wrecking Attempts To Collaborate At Work

by Corinne Purtill

An important pitch to a client, potential business partner, or other outside party can prompt fits of late-night preparation and rehearsals. Internal meetings rarely get the same treatment. After all, you know these people and you’re all on the same team. How much prep work does the discussion ... Read & React

Researchers Have Settled The Question Of Whether It’s Better To Work From Home Or The Office

by Sarah Kessler

As IBM called thousands of remote workers back to its office this spring, other companies, such as the one behind WordPress, disbanded their offices and had everyone work from home. It’s an old debate: Some cite research suggesting that remote workers earn more, quit less, and are more ... Read & React

Funding What Works

by John Kamensky Senior Fellow, IBM Center for the Business of Government

Results for America is a leading proponent of distributing $600 billion in federal grants to recipients based on whether the grant programs work or not. It recently released a nine-point agenda recommending actions that Congress can take to make funding decisions on this basis. One of those ... Read & React

Donald Trump and the Danger of Management 'Adhocracy'

by Richard Haass

“His favorite technique was to keep grants of authority incomplete, jurisdictions uncertain, charters overlapping. The result of this competitive theory of administration was often confusion and exasperation on the operating level.” You could be forgiven for assuming this comment referred to ... Read & React

The Urgent Case for Reforming the Civil Service

by Terry Gerton

Our government is beset by problems. Not all of them are “people problems,” but none can be fixed without reforming the government’s network of human capital—the federal civil service system. For example, we can’t provide the quality health care that our veterans deserve without figuring out how ... Read & React