voices

A New Business Strategy: Treating Employees Well

NORWICH, Vt.–Call centers are not, typically, very happy places—especially around the holidays. Workers have quotas to make, and often sit in bleak cubicles, headsets on, plowing through calls from stressed shoppers, as they count down the minutes until lunch. But the employees in this call center ... Read & React

Every challenge holds your next promotion—face it. Every challenge contains a hidden treasure—find it. Every challenge has the power to make you a leader—embrace it. Miguel Joey Aviles, Defense Civilian Emerging Leader Program

Toys That Help Kids Become Global Leaders

by Jenn Choi

No one really knows how to prepare our children for a workplace that none of us can imagine. If we aren’t signing up our preschoolers for coding classes, we’re hiring nannies who speak ... Read & React

New Ways to Think About Hiring, Managing and Leading

by Katherine Archuleta Director of the Office of Personnel Management

One of our greatest challenges at the Office of Personnel Management is to help agencies grow and develop our federal leaders of the future. That is why I convened a series of Thought Leader talks this fall, and I’m pleased to report that the three sessions provided us with new information, ... Read & React

FYI, See Below

by Ian Bogost

Email is the worst, but some emails are worse than others. The worst emails are forwards. And the worst forwards? Not the jokes your uncle sends you from his AOL account, but the ones your boss or your coworkers send along from some obscure corner of Administrivistan. Most work emails are purely ... Read & React

Stop Failing and Start Learning: Are You Rapid Prototyping Your Ideas?

John Godfrey Saxe, an American poet, introduced the Indian parable “The Blind Men and the Elephant” to a Western audience. In this tale, six blind men touch the same elephant, but each perceives something different about the animal: “And so these men of Indostan disputed loud and long. Each in his ... Read & React

4 Reasons Leaders Invest Too Much Time in the Wrong People

One of the recurring warnings in my writing for leaders is the very sobering encouragement to beware spending too much time with the wrong people. While the notion of giving up on someone sounds very unleader-like, this trap is one that I see well-intended professionals, from CEOs to front-line ... Read & React

Can Your Job Help Your Brain Age More Gracefully?

For the most part, I've never felt self-conscious about my memory skills until I heard of the world of memory championships. With intense training and special techniques, memory champions can memorize and write down hundreds of numbers or words in just 15 minutes. For those of us who don't have the ... Read & React

Is Chocolate a Superior Memory Food?

by James Hamblin, MD

A contentious finding made news last week: People who eat a lot of food that contains trans fats have poorer memories than people who don't. At Scientific Sessions 2014, a meeting of the American Heart Association in sunny Chicago, doctors announced results of a study that found the link between ... Read & React

A Public-Private Innovation Classroom

by Michael F. Belcher

On Jan. 14, 2010, President Obama welcomed 50 corporate chief executive officers, government Cabinet deputy secretaries, and labor union leaders to the White House for the Forum on Modernizing Government.  In his opening comments, the president praised the federal workforce, saying “I can say ... Read & React

Consider the People You're Grateful For

by Scott Eblin Executive Coach

As we approach Thanksgiving Day in the United States, I’m coming off an experience this past weekend that reminded me of what I’m most grateful for. It’s the people and the experiences I’ve been blessed with in my life. In the middle of doing a bunch of chores on Saturday, I got an email from ... Read & React

How to Stop Annoying Behaviors and Handle Offensive People

by Adam Grant Professor, Wharton Business School

With Festivus coming up next month, I’m starting my list of grievances. The woman who touched my baby’s face at the grocery store. What a giver—she shared her germs without asking for anything in return. And the guy who parked in a space reserved for expecting mothers. Dude, a beer belly does not ... Read & React