December 10, 1998

December 10, 1998

DAILY BRIEFING

National Partnership for Reinventing Government
Employee Survey Results

Purpose of Survey

  • To create a baseline for measuring selected reinvention initiatives

  • To assess and benchmark organizational change on key items

  • To build on the Office of Personnel Management's (OPM) Performance American database

  • To support collection of a set of balanced measures for Federal agencies


The Survey Instrument

  • A 33-item survey developed by an inter-agency team of survey experts from Office of Personnel Management (OPM), Merit Systems Protection Board (MSPB) and Federal Aviation Administration (FAA)

  • Mailed to a stratified, random sample of 34,401 employees in 48 government-wide organizations

  • 30 organizations are designated as high impact agencies (HIA)

  • 13,657 surveys returned:  40% response rate

    Overall Results:  Ranked by Percent Favorable

Question % Favorable % Neither % Unfavorable
There are service goals aimed at meeting customer expectations 75 13 12
How would you rate the overall quality of work being done in your work group? 72 20 8
Supervisors/team leaders understand and support employees' family/personal life responsibilities 65 17 19
Differences among individuals are respected and valued 62 19 18
Considering everything, how satisfied are you with your job? 62 13 25
A spirit of cooperation and teamwork exists in my immediate work unit 60 13 27
Teams are used to accomplish organizational goals, when appropriate 59 18 23
Do you have electronic access to information needed to do your job? 57 21 21
Managers communicate the organization's mission, vision, and values 57 15 28
Employees receive the training they need to perform their jobs 54 16 30
Has the use of government credit cards for small office purchases been implemented in your organization? 54 20 26

Overall Results:  Ranked by Percent Favorable

Question % Favorable % Neither % Unfavorable
My immediate supervisor has organized our work group effectively to get the work done 54 15 31
Overall, how good a job do you feel is being done by your immediate supervisor/team leader? 52 23 25
At the place I work, my opinions seem to count 51 16 33
How satisfied are you with your involvement in decisions that affect your work? 46 16 28
In the past 2 years, I have been given more flexibility in how I accomplish my work 46 26 28
Employees in different work units participate in cross-functional teams 45 23 32
There are well-defined systems for linking customers feedback/complaints... 45 22 33
In the past 2 years, the productivity of my work unit has improved 43 27 29
Employees receive training and guidance in providing high-quality customer service 43 22 35
How satisfed are you with the recognitiion you receive for doing a good job? 42 16 42
Is your organization working with its regulated community...? 38 30 32

Overall Results:  Ranked by Percent Favorable

Question % Favorable % Neither % Unfavorable
Is your organization working to streamline its regulatory program...? 37 26 36
Employees are rewarded for working together in teams 37 19 44
My organization has made reinvention an important priority 35 34 31
Recognition and rewards are based on merit 32 21 46
Creativity and innovation are rewarded 30 25 45
Corrective actions are taken when employees do not meet performance standards 28 28 44
Employees are required to report the hours they work on a daily basis 27 12 61
Are you clear about how good performance is defined in your organization? 26 27 47
Management and the union(s) work coooperatively on mutual problems 25 48 27
Has your organization implemented simplified travel regulations? 20 34 46
Has your organization streamlined the process for hiring employees? 13 23 64

Comparison with Private Industry Norms

Question % Federal Government % Private Industry Norms
Overall, how good a job do you feel is being done by your immediate supervisor/team leader? 52% 67%
How would you rate the overall quality of work being done in your work group? 72% 83%
Source: National Partnership for Reinventing Government. For survey infomation, contact NPR's Cherie Stallman at (202) 694-0045 or cherie.stallman@npr.gov.


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