| Major Management Challenge |
Specific Performance Goal(s) |
|
Y2K readiness. |
None. (Plan states that mission-critical systems were compliant as of 12/31/98.) |
|
Information security. |
None. |
|
Supplemental Security Income (SSI). |
Conduct specified research and policy analysis to re-examine and refocus policies that guide the SSI program.
Improve dollar accuracy of SSI payments from 94.8% in FY 1999 to 95% in FY 2000.
Complete 63% of multi-year continuing disability reviews by end of FY 2000, up from 44% completed by end of FY 99.
Increase to $55 million SSI dollar amounts from penalties, assessments, savings, recoveries, and restitutions related to investigative activities, up from $18 million goal for FY 99.
Recover more SSI debt–$617 million for FY 2000, up from $577 million goal for FY 99. |
|
Ensuring the long-term solvency of the Social Security System. |
Prepare specified analyses on the distributional and fiscal effects of solvency proposals developed by the Administration, Congress, and others. |
|
Redesign the disability claims process and focus on return to work. |
None on disability process redesign.
Increase the number of DI/SSI recipients transitioning into the workforce by 10% over FY 1997 levels. |
|
Implement new information technology required to address future workload demands. |
None. |
|
Systems security and controls. |
None. |
|
Program complexity. |
None. |
|
Challenges to meeting GPRA commitments: timely completion of required automation; increasing workloads and declining staff; completeness and reliability of performance data. |
Goals and strategies for addressing these problems included in plan. |
|
Employee performance and productivity. |
None. |
|
Discrepancies in annual wage reporting. |
None. |
|
Service to the public. |
Improve customer service ratings. For example: 88% of core business customers rate SSA’s overall service as "good" or better (compared to FY 99 estimate of 85%).
Timeliness and accuracy of 800 number services. For example: 90% of callers get through on their first attempt.
Office waiting times. For example: 85% of public with an appointment wait 10 minutes or less. |
