TOPICS
TOPICS
Is It All Hooey?
The next time a potential contractor tells you his services will result in a win-win for your agency and himself -- or worse, a win-win-win (don't forget the taxpayer!) -- I dare you to say, "Now you've convinced me. Up until you said that, I thought this was going to be a lose-lose situation."
The next time a consultant emphasizes the importance of top-level buy-in, I dare you to vociferously thank her for that pearl of wisdom. Say, "There I was, about to do this, even though my agency head told me not to."
Matthew Stewart, a former management consultant, argues in the June issue of The Atlantic (one of Government Executive's sister publications) that management advice and theory is pretty much a bunch of baloney. Every federal manager who's sat through a meeting playing buzzword bingo (scoring when someone mentions "best practice" or "value-added" or "scalable solution") would probably agree that the management-advice emperor often has no clothes.
Stewart's review of management theory charts the history of MBA-style science from the 1899 scientific management theories of Frederick Winslow Taylor through the 1920s workplace experiments of Elton Mayo to the 1980s theories of Rosabeth Moss Kanter to the 1990s developments of learning organizations and "intrapreneuring."
"If it's reminiscent of the kind of toothless wisdom offered in self-help literature, that's because management theory is mostly a subgenre of self-help," Stewart writes. "Which isn't to say it's completely useless. But just as most people are able to lead fulfilling lives without consulting Deepak Chopra, most managers can probably spare themselves an education in management theory."
Stewart explains that he has a doctorate in 19th century German philosophy. To him, management theory is really about philosophy -- about the morals and values that managers employ when considering the well-being of their workers and the business goals of their organizations. But current management theory consists of "unverifiable propositions" and "cryptic anecdotes," is not held accountable, and produces "an inordinate number of catastrophically bad writers," he says.
Given his background in philosophy, Stewart naturally sees some salvation for management theory in the work of other philosophers. Perhaps his most useful observation is the contribution of Descartes to modern thinking. Descartes wrote clearly and he showed, Stewart says, that "knowledge, by its nature, is intelligible, not obscure."
Great managers seem to know instinctively that good leadership doesn't mean building a complex architecture of management theory to guide them and their employees, but rather distilling their goals into simple, clear, understandable methods and plans. One federal executive said she sees her job as giving her employees goals, making sure they have the tools to meet those goals, monitoring progress and providing feedback on achieving their goals.
There are a lot of ways to do those four things. Every manager seems to have a method. Every consultant has a different theory of how to do them. Every contractor has a different service or product for those activities. For more than a century, management theorists have been trying to determine the best ways for managers to do their jobs.
In the end, the philosophers probably don't have better ideas either. Stewart suggests that management is a job that is learned by doing. So it's probably true that the best management thinking a manager can draw upon is his or her own.
COMMENTS
- The best way I found and have used when confronted with "hooey" is to ask questions. On more than one occasion a meeting was stopped because while everyone agreed with the speaker, no one could state or repeat what the speaker was talking about. Sometimes it sounds like an interview with a athlete being interviewed after the big game with a lot of "you knows" "um" and "yeahs." After a while either I would not be invited to meetings or only be invited to meetings where my questions would prove disastrous or unflattering to the invitees point of view. That is maybe what one should expect when you take an 18-year-old, shave his head and ship him out of the country with an M-16.! GovExec.com reader Posted July 19, 2006 10:29 AM
- This is one of the best articles on GovExec.com -- ever! It confirms many things I have mused about privately. Whenever a higher-up in my organization mentions that we're engaging in a "best practice" I cringe. Typically, it means that things are re-organized such that we will save $10 over here but have to spend an extra $10,000 in this other place to make up for it. Of course, in the doctored statistics it will still state that we're somehow "being good stewards of taxpayer dollars." Whatever. I prefer to subscribe to the ultra-straightfoward concept of calling a spade a spade. Oh, and by the way, managerial theory is a sub-genre of self-help. I've never had much of any respect for people with M.B.A.s because they typically are people who believe they have a license to make asinine decisions over and over and over again. DSR David Posted July 10, 2006 12:11 PM
- My experience in DoD has been that the military makes up its own words and spends large amounts of time coming up with titles that make good abbreviations. This is in part because they are so poor at English grammar that they often change correct grammar to incorrect grammar. Particularly in the use of which and that, comparing to instead of with, and the improper use of since rather than because. Another example of poor grammar that is continually condoned is splitting infinitives! Taxpayer Posted July 10, 2006 7:26 AM
Brian Friel, who covered management and human resources at Government Executive for six years, is now a National Journal staff correspondent.










