Guide to Moving Unified Communications to the Cloud

In today’s hyper-connected world, digital communications and mobility are changing how people interact with the federal government. More than ever before, citizens expect instant access to government information and services from multiple devices and platforms. They also want to connect over their preferred channels at any time, and from any location. Antiquated, premise-based communications systems are unable to provide the exceptional customer experience that citizens are demanding. Even though government IT decision-makers understand that moving UC to the cloud can be beneficial, there are many challenges and concerns to consider.